This policy is in accordance with applicable Indian consumer protection laws and applies to all purchases made through our website.
- No Return / No Refund;
All products purchased from our website are non-returnable and non-refundable.
However, a return or refund will be accepted only if the product delivered is defective, damaged, or materially different from the product ordered.
After we receive and inspect the item, eligible refunds are issued to the original payment method. Return shipping fee of ₹200 is deducted from the refund.
Mandatory Unboxing / Opening Video
For any return or refund claim related to a defective, damaged, missing, or incorrect product, the customer must provide a clear, continuous, and unedited unboxing/opening video of the package.
The video must be recorded from the moment the sealed package is opened until the product and its contents are fully visible. The shipping label, package condition, product, and any damage or discrepancy should be clearly visible in the video.
Claims without a proper unboxing/opening video may not be accepted, subject to applicable consumer protection laws.
No return or refund will be accepted for reasons such as change of mind, incorrect size selection, colour preference, or any other reason not related to a defective, damaged, or materially different product, subject to applicable Indian consumer protection laws. - Exchange Window (72 Hours)
We offer exchange only within 72 hours of delivery. Any request raised after 72 hours from the delivery time shall not be accepted. - Valid Reasons for Exchange
Exchange will be accepted only in the following cases:
Size mismatch
Product received in damaged or defective condition
Wrong item delivered - Opening Video at the Time of Delivery (Mandatory)
For transparency and dispute resolution, customers are strongly advised to record a clear unboxing/opening video at the time of delivery.
The video must be recorded from the beginning of opening the sealed package without pause or edit.
The shipping label and package condition must be clearly visible in the video.
Any damage, defect, or wrong item must be clearly shown in the same video.
Exchange or complaint requests without proper opening video proof may not be accepted.
This requirement helps in quick resolution and protects both customer and company from false claims. - Exchange Conditions
To be eligible for exchange:
Product must be unused, unwashed, unworn, and in original saleable condition.
All original tags, packaging, labels, and invoice must be intact.
Customer must provide clear photos/videos showing the issue at the time of request.
The company reserves the right to inspect and approve the exchange request before processing. - Exchange Fee & Shipping
A flat exchange processing fee of ₹100 per product will apply.
Return and re-shipping courier charges may be borne by the customer, unless the product is confirmed as defective or wrong by our team. - Non-Exchangeable Cases
Exchange will not be accepted in the following situations:
Request raised after 72 hours of delivery
Product used, washed, altered, or damaged by customer
Missing original tags or packaging
Discounted / clearance / sale items (if applicable) - How to Request Exchange
To request an exchange, contact us within 72 hours of delivery with:
Order ID
Reason for exchange
Clear product photos/videos
Contact Details
Email: [Your Email]
WhatsApp: [Your Number]
Address: [Your Address] - Legal Compliance
Nothing in this policy overrides the rights granted to consumers under the Consumer Protection Act, 2019 (India). Valid complaints regarding defective, damaged, or incorrect products will be addressed as per applicable law. - Limitation of Liability
Our liability is limited to product exchange only. We shall not be liable for any indirect or consequential damages arising from the use of our products. - Policy Updates
We reserve the right to update or modify this policy at any time without prior notice. Changes will be effective once posted on this page.
